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Who Are We?

Citygate Hosting are today one of the UK’s fastest growing domain name and web hosting companies and are the hosting branch of Capital Designs Ltd. The company behind us, Capital Designs Ltd had been providing web design since 2005 and is managed by Robert Cope. Together with a group of talented Linux administrators and developers, the idea of a low cost domain name company grew, instead of sourcing our domains from third parties. We soon developed a business model to offer UK and US based domains at the most competitive prices possible, and later began to offer domains names from around the world.

Today, Citygate Hosting offers domain names at the lowest possible prices and are seen as the one of the most competitive companies providing this low-cost model. Beyond domain names, Citygate Hosting also offers web hosting and web services to help anyone start their online web-presence; our Citygate Hosting Website Builder, a low cost website solution for the non-technical, make creating a website fun and easy; our Website Builder provides a simple, yet professional, interface for any business.

For clients who need professional web design services, please visit our design site, www.capitaldesigns.co.uk.

Our Mission

Citygate Hosting aims to provide UK businesses and consumers with reliable services at affordable prices, backed by first-class customer support. We now provide services to clients around the world. However, despite the great success we have achieved over the past decade, we have not lost sight of our mission: to provide low cost, easy to use services whilst offering high levels of professional support, from our UK-based support staff, to all of our customers. We value the importance of our customers’ feedback and encourage you to get in touch over any matter.

Why Choose Citygate Hosting?

Because it is all about the Customer Experience

Human experience - Our customer service staff are trained and based in-house, in our London office — we do not outsource such an important element of our service, and never will. Our team is knowledgeable and experienced in helping people set up their first website, as well as being able to diagnose issues relating to domain names and setting up email accounts. Our in-house training programme delivers relevant training to them in the latest technologies, meaning no question is too much for them. You can email technical support who'll be pleased to deal with any query.

Customer relationship - One of the reasons we're still around is because we aim to keep our customers happy. We continue to listen and learn from our customers, and this means we can focus on what is most important to them — delivering low-cost solutions with high levels of support. We regularly engage our customers on issues regarding our services and endevour to keep our customers fully informed.

Great value for money - We know that there are some low, low prices out there in cyberspace, when it comes to domain names and hosting. We try to stand out by offering great value in our products, an uncomplicated website experience and terrific customer support. We aim to make life as simple for our customers as we can. No jargon, no complicated technologies, just plain simple products with instructions in plain English.

Because security is our number one priority

We know that the web can be a dangerous place so citygatehosting.com gives you piece of mind by continuously scanning our customers websites and servers to check for any malware and malicious activity that they may not be aware of. We also take your Data Protection seriously, only keeping the bare minimum of information on our systems and not storing any credit card details.

We are PCI DSS compliant

The security of your personal information and card data is important to us. As a business that accepts card payments we meet the Payment Card Industry Data Security Standard (PCI DSS).

Being PCI DSS compliance helps to:

  • make shopping on the citygatehosting.com website safer by reducing online fraud
  • stop theft and the unauthorised use of credit and debit cards
  • protect our customers from fraudulent activity

Because of the Citygate Hosting 30-Day Promise

At Citygate Hosting, we are so confident that you will find our products and services to be of the highest quality, reliability and fit for your purpose. If however we fail to live up to your expectations then we will be happy to refund the cost of your purchase at any time within the first 30 days from the purchase date. The Citygate Hosting 30-Day Promise applies to new purchases of all of our shared hosting (including Citygate Hosting Website Builder) and email products.*

The money-back guarantee excludes upgrades and renewals and does not apply to certain offers and promotions including, but not limited to, packages and bundles that Citygate Hosting may offer from time to time.

* Unfortunately we are unable to offer any refunds on domain name registrations or on those products and services that we offer in partnership, which are Secure SSL, and Codeguard Website Backup. We are also unable to refund any unused data transfer. We will also not refund any product that has been used for illegal or unethical purposes.

Customer queries, Feedback and Complaints Procedure

We believe in providing excellent products and services backed up by first class support. However, we do realise that sometimes things go wrong. We will endeavour to put things right first time as quickly as we can. If you need to contact us to raise an issue, report abuse, make a complaint or give us some feedback then in the first instance email us, or write to us at the address below. We will aim to acknowledge all correspondence within 24 hours.

We will investigate your complaint within three business days. Some complaints by their very nature, however, may take longer than others to resolve. If we have been unable to complete our investigation of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.

Registered Office

Citygate Hosting is part of Capital Designs Ltd, London's foremost web design and hosting company. Our head office is located in London, and we house our servers in datacentres across the globe.

Citygate Hosting
Unit A, 47 Clerkenwell Close
London EC1R 0AJ
United Kingdom

Capital Design Ltd company registration number: 08676245 (England)